Shipping and Returns
This Shipping and Returns document explains shipping procedures, refund eligibility, return shipping responsibility, refund timing, damaged-item claims, and the step-by-step return process for purchases from sqhdblouse.com operated by Yiu Wai Limited. These terms apply to all orders for womens clothing sold through sqhdblouse.com.
Order Shipping
Yiu Wai Limited processes and dispatches orders using standard shipping procedures. Shipping timelines are standard and depend on the destination. Yiu Wai Limited does not guarantee rapid delivery. Customers receive shipping confirmation through the contact information supplied at checkout. Delivery timelines are not fixed by this document and do not create a guaranteed delivery date.
14-Day No-Reason Refund Policy
Customers can request a refund for any reason within exactly 14 calendar days from the date of delivery. No reason is required for a refund request submitted inside this 14-calendar-day period. The 14-calendar-day period begins on the delivery date recorded by the shipping carrier. A refund request submitted after exactly 14 calendar days from the date of delivery is not eligible under this no-reason refund policy.
The buyer completely bears all return shipping costs. Yiu Wai Limited does not reimburse return shipping charges. The buyer must pay the shipping carrier directly for the return shipment.
Refund Arrival Time
Refunds arrive at least 14 calendar days after Yiu Wai Limited approves the refund. Refund arrival time is at least 14 calendar days for all approved refunds. The original payment method determines the final posting time after Yiu Wai Limited issues the refund. The buyer must allow at least 14 calendar days for the refund to appear.
PayPal Refund Timing
PayPal refunds take at least 14 calendar days after Yiu Wai Limited approves the refund. In some regions, local laws require up to 30 calendar days for PayPal refunds. The buyer must allow up to 30 calendar days for a PayPal refund when the buyer’s region applies that legal requirement. The 14-calendar-day minimum and the 30-calendar-day legal requirement both apply to PayPal refunds according to the buyer’s region.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. A claim submitted after exactly 7 days of receipt is not eligible. The buyer must contact Yiu Wai Limited at [email protected] and provide the order number, a description of the damage or defect, and photographic evidence of the item and packaging.
Return Eligibility Conditions
Items must be unused and in original packaging. Items that are used, washed, altered, damaged after delivery, or missing original packaging are not eligible for return. All returned items must include all materials supplied with the item. Yiu Wai Limited inspects returned items before approving a refund. Items that fail inspection are not eligible for a refund.
Step-by-Step Return Process
Step 1: Contact Yiu Wai Limited at [email protected] within exactly 14 calendar days of delivery for a no-reason refund. For a damaged or defective item claim, contact Yiu Wai Limited within exactly 7 days of receipt. Include the order number and a clear statement of the request.
Step 2: Receive return instructions from Yiu Wai Limited. Do not send the item before receiving return instructions.
Step 3: Pack the item unused and in original packaging. Include all materials supplied with the item.
Step 4: Ship the item to the return address provided in this document. The buyer bears all return shipping costs. Use a trackable shipping method and retain the tracking number.
Step 5: Send the tracking number to [email protected]. Yiu Wai Limited uses the tracking number to monitor the return shipment.
Step 6: Yiu Wai Limited inspects the returned item after delivery. Yiu Wai Limited approves or rejects the refund after inspection.
Step 7: Approved refunds arrive at least 14 calendar days after approval. PayPal refunds take at least 14 calendar days after approval. In some regions, local laws require up to 30 calendar days for PayPal refunds.
Return Details
The recipient must be Yiu Wai Limited, the contact phone is +852 9133 3332, and the specific return address is Hung Cheong Factory Building Phase 2, 1 Ming Kum Road, Tuen Mun. The buyer must write the order number on the outside of the return package. The buyer must use the exact recipient, phone number, and return address stated in this section.
Return Shipping Costs
The buyer completely bears all return shipping costs. Yiu Wai Limited does not provide prepaid return labels. Yiu Wai Limited does not reimburse shipping charges paid by the buyer. The buyer bears the risk of loss for the return shipment until Yiu Wai Limited receives the returned item.
Non-Returnable Conditions
Items that are used, washed, altered, damaged after delivery, or missing original packaging are not eligible for return. Items returned without prior contact are not eligible for return. Items that fail inspection are not eligible for a refund. This document does not create return eligibility for any item that fails these conditions.
Contact for Shipping and Returns
Customers must send all shipping and return questions to [email protected]. Customers must include the order number in all messages. Yiu Wai Limited responds using the contact information supplied at checkout. This Shipping and Returns document is part of the terms that apply to purchases from sqhdblouse.com.